Who we are
SG Massage is a multilingual directory for professional wellness massage services and therapist profiles in Singapore. SG Massage is responsible for personal data in its possession or control. Our address is Marina Bay Street Circuit, Downtown Core, Central 119587, Singapore. Privacy requests can be sent to [email protected] or +65 8431 2195.
Scope of this policy
This policy applies to massagesingapore.asia, its English, Chinese and Korean pages, booking and contact forms, profile submissions and administrative communications. A therapist, massage studio, payment service, messaging application or other third party may have separate privacy practices. When you follow an external link or contact a provider directly, that party’s notice applies to its handling of your information.
Information we may collect
A booking request may contain your name, phone or WhatsApp number, email, selected therapist, date, time, massage request, general location and notes you choose to provide. A contact or profile request may include your message, relevant URL, business details, professional name, services, languages, experience, qualifications, availability, prices, biography, authorised photographs or videos, and information needed to verify ownership or permission. Please do not send unrelated identity documents, payment credentials, passwords, one-time codes or private medical records.
Our server and security systems may automatically record limited technical information such as IP address, browser and device type, requested pages, time, referring page, cookie identifiers, errors and security events. This helps us deliver, secure and troubleshoot the website.
How and why we use information
We use information to display and maintain authorised therapist profiles; respond to booking, contact, correction, ownership and removal requests; route an enquiry to the relevant provider where requested; document profile authority or consent; secure the website; prevent spam, fraud and misuse; diagnose technical problems; and comply with legal duties. We do not sell personal data, and the current booking form does not collect payment-card information.
Where consent is required, information voluntarily submitted for a stated purpose may be used for that purpose. You may withdraw consent with reasonable notice. We will explain any practical consequence, such as being unable to continue an enquiry or keep a requested profile published. Applicable Singapore law may also permit or require particular processing without consent.
Disclosure and service providers
Information may be accessible to people administering SG Massage and to vendors providing hosting, email delivery, security, backup, analytics or technical support. Access should be limited to what is reasonably needed for their role. If you ask us to send a booking request to a therapist or provider, the details required to answer it may be shared with that recipient.
We may disclose information when required by law, a lawful authority or legal process, or where reasonably necessary to protect users, therapists, the public, the website or our legal rights. We do not treat an external therapist or studio as being controlled by SG Massage merely because it has a directory profile.
Cookies and technical data
The website may use essential cookies for WordPress functions, website security, language routing, forms and preferences. Security or measurement tools may use identifiers to understand traffic and detect abuse. You may restrict cookies through your browser, although essential features may then work differently. Where a consent control is shown, the choice you make applies to the categories described by that control.
Public profiles and media
A published therapist profile is publicly accessible and may be indexed by search engines. Profile owners should provide only information and media they are authorised to publish. Optional personal attributes must concern an adult professional, remain relevant to the listing and be supplied with permission.
A therapist or authorised representative may request correction, ownership review or removal by sending the exact profile URL and a safe way to verify authority. Search engines, archives and third-party caches may take additional time to reflect a change after the source page is updated or removed.
Retention, protection and overseas processing
We keep personal data only as long as reasonably necessary for the purpose, legitimate business records, dispute prevention, security or legal requirements. An ordinary enquiry may be deleted sooner than a verified profile-authority record. Data no longer required is deleted, anonymised or appropriately disposed of.
We use reasonable safeguards such as access controls, maintained software, monitoring and backups, but no internet system is completely risk-free. Hosting, email, security or technical providers may process information outside Singapore. Where transfer requirements apply, we take reasonable steps to use providers or arrangements offering protection comparable to the Singapore Personal Data Protection Act.
Access, correction and withdrawal
You may ask about personal data in our possession or control, request correction of an error or omission, or withdraw consent for future use. Send your name, contact details, relevant page or request, and enough information to identify the record. We may verify your identity or authority before acting. Rights and response duties remain subject to the Personal Data Protection Act and applicable exceptions.
For a profile request, include the exact URL. For a booking-data request, include the approximate submission date and contact details used. We will respond as soon as reasonably practicable and explain if a request cannot be fulfilled in full.
Adults, security incidents and policy changes
SG Massage is intended for adults seeking or providing professional wellness massage information. We do not knowingly publish therapist profiles for minors. If a profile or media may involve a person under 18, contact us immediately with the URL for priority review.
If a data incident occurs, we will contain and assess it. Where Singapore law requires notification, the appropriate regulator and affected people will be notified as soon as practicable. We may update this policy when website features, providers, practices or laws change; the current revision date will remain on this page.
Contact us about privacy
For privacy questions, complaints, access or correction requests, withdrawal of consent, or profile privacy concerns, email [email protected] or call/WhatsApp +65 8431 2195. Include only the information needed to understand the request.